This policy took effect on 24 July 2023. Learn more about interest-based advertising and your choices here.
- What Information We Collect and Receive
- How We Use Your Information and Our Legal Basis
- How We Share Your Information
- How We Transfer Your Information
- How We Protect Your Information
- How Long We Store Your Information
- Your Rights & Choices
- Your Responsibilities
- Privacy Policy Changes
- Additional Disclosures for United States Residents
- How to Contact Us
At PikPacks, we care deeply about privacy. We strive to be transparent about our privacy practices, including how we treat your personal information.
This policy explains our privacy practices for PikPacks.com (which we’ll refer to as the “Site“), PikPacks mobile applications, including the PikPacks App and the PikPacks Seller App (together, the “Apps“), PikPacks Payments, Pattern by PikPacks, PikPacks public Application Programming Interface (the “API”), and other services provided by PikPacks, Inc. or PikPacks Ireland UC, depending on your location (which we’ll refer to as “PikPacks“, or as “we“, “us“, and “our“). We’ll use the term “Services” to refer collectively to the Site, the Apps, PikPacks Payments, Pattern by PikPacks, and the API. Learn more about interest-based advertising and your choices here.
This policy applies to our registered buyers (“Buyers”) and sellers (“Sellers”) (together, our “Members”), those who purchase items on PikPacks without an account (“Guests”) and anyone else who visits our Sites or uses our Services (together with our Members and Guests, “you” and “your”). If you are not a registered Member or a Guest, please see our Non-Member Privacy Policy for further information about how we may collect and use your personal information, available here.
This policy does not apply to the practices of third parties (including Sellers, Pattern by PikPacks users or API users) who you may choose to share information with when you use the Services. Please note that the collection and use of your information by these third parties is subject to their own privacy policies and terms. You should understand the privacy and security practices of any third party before you share information with them.
It is important that you understand how we use your information. You should read this policy in full, but some key points and references to help you navigate the policy are:
- Our mission at PikPacks is to keep human connection at the heart of commerce. We connect Buyers with Sellers that offer handmade or vintage products and craft supplies. By accepting our Terms of Use and this Privacy Policy, or by using any of our Services, you confirm that you have read and understand this policy, including how and why we use your information.
- We collect and use your personal information to provide and improve our Services, to protect the security and integrity of our Services and to comply with our legal obligations. To learn more about what information we collect and how we use it, see Section 1 and Section 2 below.
- We share your information with other PikPacks group companies, trusted partners and service providers to provide our Services, for security purposes, to understand how you use and interact with our Services and to meet our legal obligations. To learn more, see Section 3.
- If you are located outside of North or South America, PikPacks Ireland UC is the service provider and data controller responsible for your personal information. If you are located within North or South America, PikPacks, Inc. is the service provider and data controller responsible for your personal information. The contact details for both companies are set out in Section 11.
- Other policies that are referenced below, such as the Terms of Use and Cookies & Similar Technologies Policy, are available from Our House Rules page, located here.
- If you have any questions about this Privacy Policy, or wish to exercise your rights, see Section 11 for further information about how to contact us.
1. What Information We Collect and Receive
Information Category |
Description of Information Collected |
Buyer Account Information |
Certain information is collected when you set up a Pikpacks Buyer account and use the Services. |
– Buyer Details |
This includes your name, email address, and phone number. |
– Buyer Payment Information |
Your billing address and payment information (e.g., credit or debit card details or other payment credentials; like PayPal) are collected. |
– Delivery Information |
Your delivery address, contact name, and phone number (in certain countries outside of the EU) are needed. |
– Regional Information |
Your country, preferred language, and currency are collected. |
Seller Account Information |
Certain information is collected when you set up a Pikpacks Seller account and use the Services. |
– Seller Details |
This includes your name, valid identification, email address, country of residence, phone number, date of birth, taxpayer address, and Pikpacks shop name. |
– Seller Payment Information |
Your bank country, bank account details, billing address, and other payment information (e.g., credit or debit card details or PayPal credentials) are collected. |
– Shop Preferences |
Your preferred language, country, and currency are noted. |
– Business/Tax Information |
Your tax and government-issued identification numbers are collected. |
– Regional Information |
Your country, preferred language, and currency are collected. |
Information Category |
Description of Information Collected |
Buyer Public Profile Information |
As a Buyer on Pikpacks, you can choose to provide your name and other personal information in connection with your account and activity. Other people will be able to see your profile information. You can edit, remove or limit this information through your account settings. |
Seller Public Profile Information |
As a Seller on Pikpacks, you must provide certain information for your shop (such as name, location) in connection with your account and activity. Other people will be able to see this profile information. You can edit, remove or limit this information through your account settings. |
Guest Checkout Information |
You can purchase goods on Pikpacks without an account through our ‘Guest Checkout’ feature. We need certain information about you to facilitate your purchase. |
Transaction Information |
When you buy or sell goods on Pikpacks, we collect information about the order as part of your transaction history. |
Information Category |
Description of Information Collected |
Photographs |
Users can enable the Picpacks apps to access their mobile device’s camera to upload photographs, or they can upload photos directly through our Site. |
Forums/Community Information |
Picpacks offers several features that allow users to connect and communicate in public or semi-public spaces, such as Forums and Teams, which are a part of the Picpacks Community space. |
Messages Information |
Users can contact another Member using Picpacks Messages for a variety of reasons, such as customer support, personalizing products, or product and order questions. |
Promotion Information |
From time to time, Picpacks runs promotional offers, contests, and sweepstakes. |
Customer Support Information |
Picpacks collects certain information when users engage with our customer support teams. |
Information Category |
Description of Information Collected |
Survey Responses and Market Research |
Users may choose to provide certain information in connection with surveys, research, and other feedback mechanisms on Pikpacks. |
Information We Collect Automatically |
Pikpacks automatically receives and records information from your browser or mobile device when you visit the Site, use the Apps, or otherwise access or use certain features of the Services. |
Browser and Device Information |
Pikpacks automatically receives and records information from your browser or mobile device when you visit the Site, use the Apps, or otherwise access or use certain features of the Services. |
Service Usage Information |
Pikpacks collects certain information about your use of the Services, such as how often you use the Apps, how you interact with Sites/Apps, content preferences, etc., to better understand user behavior. |
Usage Information |
Pikpacks collects information about your interaction with our Sites and Apps including device type usage data like clicks/taps/scrolling activity. |
Information Type |
Description |
Data Collected |
General Location Information |
Pikpacks uses your general location for tailoring services to your location and estimating shipping costs. Refer to Section 2 for further details on how this information is used. |
IP addresses and other info like your zip or postal code, to estimate your general location (e.g., country, state, or city). The general location you set in your regional preferences on the Site or Apps. |
Precise Location Information |
Your precise geo-location is used where you have given Pikpacks permission through your device-based settings. See Section 2 for further detail. |
Your precise geo-location collected from your device. |
Cookie Information |
– |
For more info about these online tools and how Pikpacks use them, see their Cookies & Similar Technologies Policy. |
Information from Payment Processors |
Pikpacks receives certain info about Buyers from third-party payment processors like PayPal, who help process transactions, provide services and prevent fraudulent or illegal activity. |
– Your first and last name – Your billing address – Your email address – Your phone number |
Information from Advertising and Marketing Partners |
Info about you is received from advertising and marketing partners informing Pikpacks on ads viewed or clicked by users on their Site and Apps. |
Data may be collected directly, for example, attribution information via cookies of TTM tags in URLs to help determine the success of an ad campaign by Pikpacks or track the performance of a specific campaign. |
Information Type |
Description |
Marketing Campaigns and Policy |
Pikpacks may use interactions to contribute to sales, conversions, or other goals. |
Analytics Information |
Pikpacks uses data analytics software for functionality and service improvement. Refer to Pikpacks’s Cookies & Similar Technologies Policy for more info. |
Third-Party Application Information |
Information is received when engaging with third-party applications or integrations on other sites and apps. |
Non-Member Information |
Pikpacks obtains information about non-members in connection with certain features, such as gift subscriptions or newsletters. For more info, see our Non-Member Privacy Policy. |
Responses to Marketing Emails and Advertisements |
Responses are received from users who have given consent to share information with us. |
Recording User Interaction Info via Third-Party Software |
Records how often users visit the Site/Apps, their actions within, aggregated usage, performance data etc., including information on app downloads location (if applicable). |
Information Received When Linking Services with Third-Parties |
Includes contact information provided by the user and any additional info authorized for sharing during account linking process (for example social media accounts). |
2. How We Use Your Information and Our Legal Basis
Purpose of Information Use |
Information Categories |
Description |
To meet contractual obligations |
Account Info (Buyer/Seller) |
Pikpacks collects necessary data to provide services and comply with its terms or other contracts. If it cannot store essential information, your account may need to be closed. |
To set up and manage Pikpacks accounts |
Public Profile Info (Buyer/Seller) |
Information is collected to establish and manage accounts within the Pikpacks community. |
To facilitate transactions on Pikpacks |
General Location Info, Transaction Information, etc. |
Certain data is used to enable buying and selling on Pikpacks. This involves sharing info with third-party partners such as shipping and payment partners to enable us to provide Services. |
To offer Pikpacks Payments service |
Photographs (where relevant), Customer Support Info, etc. |
Sellers using Pikpacks Payments must provide specific information to set up an account for this service. |
To enable Guest Checkout |
Guest Checkout Info, Browser & Device Info |
Specific information is required to avail the guest checkout feature on Pikpacks. |
Purpose of Information Use |
Description |
Information Collected |
Guest Purchases |
Customers can buy items from Pikpacks without creating an account via Guest Checkout. |
– |
Safety & Security |
Information is used to verify accounts and activities, ensure safety and security through two-factor authentication, detect suspicious or fraudulent behavior. |
Buyer Public Profile Information, Seller Public Profile Information, Buyer Account Information, Browser and Device Information, Customer Support Information, Payment Processors’ Info, Messages Info (as per law) |
Service Communications |
Pikpacks uses certain information to send administrative or account-related communications for services, including email verification, service availability updates, policy changes notifications. |
Buyer Account Information, Seller Account Information, Transaction Information |
Promotions & Sweepstakes |
This information is used for managing entrants to promotions and sweepstakes and identifying winners. |
Promotion Information |
Purpose of Information Use |
Description |
Information Collected |
Customer Support |
Pikpacks uses your data to address support inquiries via Apps, Site, or email, including offering phone-based assistance to Members or Guests who share their contact numbers. |
Buyer Account Information, Seller Account Information, Guest Checkout Information, Transactional Information, Service Usage Information, General Location Information, Customer Support Information |
Purpose of Using Your Information |
Categories of Information Used |
Compliance with local laws for selling goods |
|
Certain countries require us to display specific information about our Sellers on Pikpacks. |
– Public Profile Information of Buyer – Public Profile Information of Seller – Account Information of Buyer – Account Information of Seller |
Identity verification |
|
To comply with various laws such as the Digital Services Act and anti-money laundering laws, we need to verify your identity before you can become a Seller on Pikpacks. |
– Details of Seller – Account Information of Seller |
Compliance with legal and regulatory obligations |
|
To comply with our legal and regulatory obligations, Pikpacks may use, preserve, or release your personal information to a third party. This includes responding to lawful requests by public authorities (including tax authorities) and meeting legitimate national security or law enforcement requirements. |
– Public Profile Information of Buyer – Public Profile Information of Seller – Account Information of Buyer – Account Information of Seller – Contact Information -Information from our Payment Processors – General Location Information – Browser and Device Information – Messages Information, subject to applicable law |
Reasons for Information Usage |
Categories of Information Utilized |
Compliance with local laws on product sales |
|
In certain countries, it’s a requirement for us to display specific information about our Sellers on Pikpakcs. |
– Public Profile Information of Buyer – Public Profile Information of Seller – Account Information of Buyer – Account Information of Seller |
Identity verification |
|
To become a Seller on Pikpakcs, we need to verify your identity to comply with our obligations under a variety of laws, such as the Digital Services Act and anti-money laundering laws. |
– Personal Details of Seller – Account Information of Seller |
Fulfillment of legal and regulatory obligations |
|
Pikpakcs may also use, preserve, or release your personal information to a third party to comply with our legal and regulatory obligations, including in response to lawful requests by public authorities (including tax authorities) and to meet legitimate national security or law enforcement requirements. |
– Public Profile Information of Buyer – Public Profile Information of Seller – Account Information of Buyer – Account Information of Seller – Contact Information -Information from our Payment Processors – General Location Information – Browser and Device Information – Messages Information, subject to applicable law |
Circumstances for Information Usage |
Types of Information Used |
Legal and Consumer Protection Matters |
|
Pikpacks may be required to gather, utilize, or disclose your data in association with civil, commercial, criminal proceedings or consumer protection concerns. This could be due to a court order or regulatory inquiries. |
– Personal Information |
Corporate and Taxation Compliance |
|
To adhere to corporate and taxation laws such as those under the Irish Companies Act 2014 and Taxes Consolidation Act 1997, Pikpacks may need to use your information. |
– Personal Information |
Regulatory Obligations |
|
As an e-commerce platform, Pikpacks has obligations under the P2B Regulation, Digital Services Act and similar regulations. To fulfill these requirements, your information may be used. |
– Personal Information |
Section |
Details |
How Pikpacks Works |
Pikpacks operates a platform that offers advertising services on Pikpacks’ Sites & Apps. To deliver these services, Pikpacks collects certain information about how users interact with Pikpacks’ Sites & Apps. Additionally, to help merchants reach a broader audience, Pikpacks may share data with third-party partners for offsite marketing purposes. |
Advertising Services |
Pikpacks provides sellers with the option to participate in advertising services that increase their visibility across various channels. These include On-Site Advertising and Off-Site Marketing. |
Data Usage |
The types of information collected by Pikpacks for its legitimate business interests include [Data types] for [Business interests] with the [Usage]. |
Service Usage Information |
Pikpacks collects details regarding service interactions, which include device information, browser type, location data, etc., to enhance the user experience. |
Information from Advertising and Marketing Partners |
In alignment with legal obligations and platform policies, Pikpacks receives insights from partners that contribute to tailored advertising strategies. |
Pikpacks Services |
Details |
Seller Campaigns, Surveys, and Petitions |
Pikpacks enables sellers to run campaigns, surveys, and petitions to gather insights and feedback. This helps in improving the platform and services. |
Keeping Services Safe and Secure |
Pikpacks prioritizes the safety and security of its users. It implements robust security measures to protect user data and prevent unauthorized access. |
Data Collection for Legal Purposes |
Pikpacks collects and processes personal data as required by law. This includes data needed for tax reporting and compliance with legal obligations. |
Legitimate Interests of Members |
Pikpacks respects the legitimate interests of its members. It strives to balance these interests with its own, to provide a fair and beneficial service. |
Our Interests to Provide These Services |
Pikpacks has a vested interest in providing these services. It collects and uses personal data to improve its services and offer a personalized experience. |
Collection of Personal Information for Legal Reasons |
Pikpacks may collect personal information for legal reasons. This includes complying with court orders or other legal obligations. |
Pikpacks Services |
Details |
Seller Campaigns, Surveys, and Petitions |
Pikpacks enables sellers to run campaigns, surveys, and petitions to gather insights and feedback. This helps in improving the platform and services. |
Keeping Services Safe and Secure |
Pikpacks prioritizes the safety and security of its users. It implements robust security measures to protect user data and prevent unauthorized access. |
Data Collection for Legal Purposes |
Pikpacks collects and processes personal data as required by law. This includes data needed for tax reporting and compliance with legal obligations. |
Legitimate Interests of Members |
Pikpacks respects the legitimate interests of its members. It strives to balance these interests with its own, to provide a fair and beneficial service. |
Our Interests to Provide These Services |
Pikpacks has a vested interest in providing these services. It collects and uses personal data to improve its services and offer a personalized experience. |
Collection of Personal Information for Legal Reasons |
Pikpacks may collect personal information for legal reasons. This includes complying with court orders or other legal obligations. |
In the European Region |
Your Pikpacks Account Information |
To personalize your experience on our Sites and Apps |
Buyer Details |
To personalize the ads you see on third-party platforms and sites |
Service Usage Information |
To collect your information through device-based settings you have enabled |
Cookie and Device Information |
Such transactions may be necessary |
Browser and Device Information |
In any access |
Transactional Information |
Where you provide your consent |
Buyer Public Profile Information |
To send you email marketing |
Seller Public Profile Information |
Service Usage Information subject to applicable law |
Messages |
Please note that the specific details should be tailored to match the actual practices and policies of Pikpacks. I hope this helps! 😊
In the European Region |
Your Pikpacks Account Information |
To personalize your experience on our Sites and Apps |
Buyer Details |
To personalize the ads you see on third-party platforms and sites |
Service Usage Information |
To collect your information through device-based settings you have enabled |
Cookie and Device Information |
Such transactions may be necessary |
Browser and Device Information |
In any access |
Transactional Information |
Where you provide your consent |
Buyer Public Profile Information |
To send you email marketing |
Seller Public Profile Information |
Service Usage Information subject to applicable law |
Messages |
- How We Share Your Information
Third-Party Service Providers |
What Information We Share |
Research companies |
Pikpacks Public Profile Information |
Analytics providers |
Seller Account Information |
Security and technical services |
Pikpacks Account Information |
Professional service providers |
Transaction Information |
Software services providers |
Guest/Checkout Information |
Customer service or other support services |
Forum Community Interaction Photos and Videos General Location Information Browser Usage Information Service Device Information Analytics Responses and Market Research |
Purpose of Processing |
Retention Period |
Information used to provide you with our Services |
Information we use to offer our Services is retained for the lifetime of your account. |
Information used for regulatory compliance and other legal obligations |
Pikpacks will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements or to comply with applicable tax/revenue laws or regulations. For example, we may retain your information long after you have closed your account for tax, legal or regulatory reasons. |
Information used for legitimate purposes |
We may retain your information for other legitimate purposes such as to prevent harm; investigate possible violations of our House Rules and Policies; protect safety, security and integrity; or protect Pikpacks, including our rights, property or platform. |
Reasons for Information Usage |
Legitimate Interests Involved |
Categories of Information Utilized |
To analyze your interaction with our Services and enhance your Pikpakcs experience |
Our legitimate interest lies in understanding how our Services are used, and finding ways to improve and grow our business. |
Service Usage Information, Browser and Device Information, Cookie Information |
We use certain information to improve our Services, including but not limited to ensuring their security, helping Sellers find the best way to serve, market, and sell their products on Pikpakcs, identify and support high-performing Sellers, and for general research and aggregate reporting. |
It is in our legitimate interests, those of Members, and those of third parties, to improve the efficiency of our Services, troubleshoot errors with our Services, increase interest in services obtained through its usage patterns. |
Customer Support Information, Survey Responses, Market Research from Advertising & Marketing Partners |
To rank your search results: We use certain information when a Member or Guest searches for an item on Pikpakcs; Pikpakcs’s search engine works to return the most relevant matches based on each search query & the Information Categories listed here. We may also highlight a cross-section of shops or listings organically above or alongside primary search results; Pikpakcs does not offer Sellers a higher-ranking placement in organic search results in exchange for money. |
It is in our legitimate interests, those of Members & those of third parties including Buyers would be most interested in products that are being showcased. |
Service Usage Information, Browser & Device Info, Shop Preferences |
This policy took effect on 24 July 2023. Learn more about interest-based advertising and your choices here.
- What Information We Collect and Receive
- How We Use Your Information and Our Legal Basis
- How We Share Your Information
- How We Transfer Your Information
- How We Protect Your Information
- How Long We Store Your Information
- Your Rights & Choices
- Your Responsibilities
- Privacy Policy Changes
- Additional Disclosures for United States Residents
- How to Contact Us
At PikPacks, we care deeply about privacy. We strive to be transparent about our privacy practices, including how we treat your personal information.
This policy explains our privacy practices for PikPacks.com (which we’ll refer to as the “Site“), PikPacks mobile applications, including the PikPacks App and the PikPacks Seller App (together, the “Apps“), PikPacks Payments, Pattern by PikPacks, PikPacks public Application Programming Interface (the “API”), and other services provided by PikPacks, Inc. or PikPacks Ireland UC, depending on your location (which we’ll refer to as “PikPacks“, or as “we“, “us“, and “our“). We’ll use the term “Services” to refer collectively to the Site, the Apps, PikPacks Payments, Pattern by PikPacks, and the API. Learn more about interest-based advertising and your choices here.
This policy applies to our registered buyers (“Buyers”) and sellers (“Sellers”) (together, our “Members”), those who purchase items on PikPacks without an account (“Guests”) and anyone else who visits our Sites or uses our Services (together with our Members and Guests, “you” and “your”). If you are not a registered Member or a Guest, please see our Non-Member Privacy Policy for further information about how we may collect and use your personal information, available here.
This policy does not apply to the practices of third parties (including Sellers, Pattern by PikPacks users or API users) who you may choose to share information with when you use the Services. Please note that the collection and use of your information by these third parties is subject to their own privacy policies and terms. You should understand the privacy and security practices of any third party before you share information with them.
It is important that you understand how we use your information. You should read this policy in full, but some key points and references to help you navigate the policy are:
- Our mission at PikPacks is to keep human connection at the heart of commerce. We connect Buyers with Sellers that offer handmade or vintage products and craft supplies. By accepting our Terms of Use and this Privacy Policy, or by using any of our Services, you confirm that you have read and understand this policy, including how and why we use your information.
- We collect and use your personal information to provide and improve our Services, to protect the security and integrity of our Services and to comply with our legal obligations. To learn more about what information we collect and how we use it, see Section 1 and Section 2 below.
- We share your information with other PikPacks group companies, trusted partners and service providers to provide our Services, for security purposes, to understand how you use and interact with our Services and to meet our legal obligations. To learn more, see Section 3.
- If you are located outside of North or South America, PikPacks Ireland UC is the service provider and data controller responsible for your personal information. If you are located within North or South America, PikPacks, Inc. is the service provider and data controller responsible for your personal information. The contact details for both companies are set out in Section 11.
- Other policies that are referenced below, such as the Terms of Use and Cookies & Similar Technologies Policy, are available from Our House Rules page, located here.
- If you have any questions about this Privacy Policy, or wish to exercise your rights, see Section 11 for further information about how to contact us.
1. What Information We Collect and Receive
In the course of providing our Services, we collect and receive information that directly or indirectly relates to you (which we call your “personal information”) in different ways and from different sources, which we have set out below. The capitalised terms in this Section 1 are definitions that we use throughout this Policy, so please refer back to this table as necessary.
2. How We Use Your Information and Our Legal Basis
When you access or use the Services or interact with our Sites and/or Apps, we collect, use, share, and otherwise process your personal information for the purposes described in this policy. To the extent required by applicable law, we rely on a number of legal bases to use your information in these ways. If you reside outside the European Economic Area (“EEA”), Switzerland or the United Kingdom (“UK”) (together referred to as the “European Region”), the legal bases on which we rely may differ from those listed below.
3. How We Share Your Information
We share your data with third parties where necessary to perform the Services, comply with our legal obligations, or for purposes set out in this Privacy Policy, including:
Publicly Displayed Information: By using the Services, certain information about you will be publicly displayed on the Site and Apps, such as Buyer Public Profile Information and Seller Public Profile Information (as defined in Section 2). Buyers and Sellers can choose to make certain information and activities private through their account or Public Profile settings. Other information connected with your use of the Services will also be publicly displayed, including the date you joined, information relating to items you review, photos or videos of items you purchased, your saved product listings that are grouped by you (“Favourites and Collections”), , followers, those you follow, comments you post in our community spaces, and information you decide to share via social networks. Your reviews of shops or items you’ve purchased may also be shared on other platforms and search engines, including Google.
For Sellers, some additional information will be publicly displayed. For example, your shop name or or business name associated with your account (which you may modify and update in your account settings) is publicly displayed.
PikPacks Group Companies: We may share some of the information that we collect, such as Buyer Account Information, Seller Account Information, Service Usage Information, Device and Browser Information, and Cookie Information, with our corporate affiliates, which include PikPacks, Inc., PikPacks Ireland UC, PikPacks UK, Ltd., and other PikPacks entities that help us conduct business around the world (together, the “PikPacks Group Companies ”). We do not share your personal information with our sister companies like Depop, Elo7 or Reverb. The information shared among the PikPacks Group Companies may be used for the purposes described in this Privacy Policy and generally to operate our business, including for ID verification purposes, transaction monitoring and payment processing or to provide customer support, facilitate business development, administer user accounts or provide IT, technical and engineering support.
Sellers: We may share aggregated information about your use of the Services to Sellers if you are a frequent purchaser or a new Buyer, so they can provide you with better service and so we can improve our Site and Apps.
Linked Third-Party Websites or Services: Some Members may choose to connect to PikPacks or register an PikPacks account using an external third-party application, such as Facebook or Google. Connecting your PikPacks account to third-party applications or services is optional. If you choose to connect your account to a third-party application, the providers of those services or products may receive information about you that PikPacks, you, or others share with them. Please be aware that when you use third-party sites or services, their own terms and privacy policies will govern your use of those sites or services.
You may also link your bank account or payment method to pay for purchases (or receive payment, in the case of Sellers in select markets) through a third-party service available through the Site or PikPacks App. When you register with these third-party partners, we will tell you what information is collected and what information the third-party will share with PikPacks.
Business Partners: PikPacks works closely with a number of business partners, such as our delivery and payment partners, that assist us with providing the Services in accordance with our Terms of Use. When one of these companies assists us in facilitating your transaction, we, or they, may need to share information related to the transaction in order to complete your order. PikPacks also provides services or sells products jointly with affiliated businesses, such as services that assist our Sellers with accounting or other small business management services. These affiliated businesses may sell items or services to you through the Services or offer promotions (including email promotions). In each case, these partners will process your personal information in accordance with their own privacy policies. We encourage you to read the privacy policies and ask questions of third parties before you disclose your personal information to them.
Professional Advisors, Industry Partners, Authorities and Regulators: We share your information described in Section 3 with our advisors and consultants, regulators and tax authorities, law enforcement, government agencies, civil litigants, and industry partners (for example, trade groups) to:
- comply with applicable law or regulations, court orders, subpoenas, legal process or government requests;
- detect, investigate, prevent, or address actual or suspected fraud, violations of PikPacks Terms of Use, and other illegal activity or security and technical issues; and/or
- protect the rights, property and safety of our Members, PikPacks and the PikPacks Group Companies, or others, including to prevent death or imminent bodily harm.
Business Reorganisation: In some cases, PikPacks may choose to reorganise its business. In these types of transactions (such as a sale, merger, liquidation, receivership, or transfer of all or substantially all of PikPacks assets), Member information is typically one of the business assets that is transferred. If PikPacks intends to transfer information about you, PikPacks will notify you by email or by putting a notice on the Site and the Apps.
Community Services: We engage third parties to assist in providing Community Services, which includes the PikPacks Forums and Teams, and need to share certain information about you for these purposes. This may include, for example, Buyer Public Profile Information and Seller Public Profile Information, the date that you registered on PikPacks, as well as your language and regional settings on the Site. For more information, see our Community Policy.
Service Providers: PikPacks also engages third-party companies and individuals (such as research companies, analytics services, and security providers) to help us operate, provide, and advertise the Services. These third parties have limited access to your information, may use your information only to perform these tasks on our behalf, and are prohibited from disclosing or using your information for other purposes. The types of third-party service providers that we work with include:
4. How We Transfer Your Information
PikPacks operates a global e-commerce platform. By using the Services, you acknowledge that PikPacks will use your information in the United States, Ireland and any other country where the PikPacks Group Companies operate. Please be aware that the privacy laws and standards in certain countries, including the rights of authorities to access your personal information, may differ from those that apply in the country in which you reside. To the extent that PikPacks is deemed to transfer personal information outside of the EEA, we rely separately, alternatively, and independently on the following legal bases to transfer your information:
Adequacy Decisions Where available, we rely on decisions of the European Commission, known as “adequacy decisions”, recognising that certain countries offer a level of protection of personal data that is essentially equivalent to the EEA. A list of adequacy decisions is available here via the European Commission website.
Standard Contractual Clauses Otherwise, we primarily rely on the European Commission’s Standard Contractual Clauses for the international and onward transfer of personal data outside of the EEA to third countries, including, for example, to the United States and India. This includes transfers from PikPacks Ireland UC to PikPacks, Inc. and other PikPacks Group Companies. You can request a copy of our Standard Contractual Clauses by emailing dpo@PikPacks.com.
Necessary for the Performance of the Contract Between PikPack sand Its Users You can choose whether or not to use the PikPacks Services. As we operate in countries worldwide and use technical infrastructure in the US to deliver the Services to you, in accordance with the contract between us (our Terms of Use), we transfer your personal information to the US and to other jurisdictions as necessary to provide the Services. Simply put, we can’t provide you with the Services and perform our contract with you without moving your personal information outside of your home country, including the UK or EEA
5. How We Protect Your Information
The security of your personal information is important to us. We protect your personal information through technical and administrative measures designed to mitigate the risk of unlawful or unauthorised access, destruction, loss, alteration, disclosure or use of your data. To protect your account, we encourage you to choose your password carefully and enable two factor authentication (2FA) for signing in. You can learn more about enhancing your account security in your account settings.
We use Google reCAPTCHA Enterprise in connection with our Services to help prevent spam, fraud, and abuse. reCAPTCHA Enterprise collects hardware and software information, such as device and application data, and sends it to Google for purposes of providing, maintaining, and improving reCAPTCHA Enterprise and for general security purposes. Your use of reCAPTCHA Enterprise is subject to Google’s Privacy Policy and Terms of Use.
6. How Long We Store Your Information
PikPacks will retain your information only for as long as is necessary for the purposes set out in this Policy, for as long as your account is active, or as needed to comply with our legal obligations under national applicable law. We decide how long we need information on a case-by-case basis and depending on the retention laws applicable.
The following factors typically affect the retention period:
Necessity for the provision of our Services We keep your information as long as is necessary to provide the Services to you. This includes things like maintaining and improving the performance of our Sites and Apps, keeping our Services secure, and maintaining appropriate business and financial records. Most of our retention periods are determined on the basis of this general rule.
Consent-based processing of personal data If we process personal data on the basis of consent (including consent to the extended storage), we store the data for as long as necessary in order to process it according to your consent or until you withdraw your consent.
Statutory, contractual or other similar obligations PikPacks will retain and use your information to the extent necessary to comply with our legal obligations, for example, if we are required to retain your information to comply with applicable tax/revenue laws or our Know Your Customer (“KYC”) obligations.
Here’s what we consider when we deciding how long to keep your information:
7. Your Rights and Choices
Certain privacy laws around the world, including the European General Data Protection Regulation (GDPR), provide users with rights and choices related to their personal information. Consistent with those laws, PikPacks gives you the choice of accessing, editing, or removing certain information, as well as choices about how we contact you. In addition, subject to applicable law, you may have certain rights with respect to your personal information, such as the following:
- Right to Access: You can access certain personal information associated with your account by visiting your account privacy settings. You can request a copy of your personal information in an easily accessible format, as well as information explaining how that information is used. See this Help Centre article for more information.
- Right to Portability: You have the right to receive certain of your information which you provided in a structured, commonly used and machine-readable format and to transmit such information to another controller.
- Right to Correction: You have the right to request that we rectify any inaccurate information about you. By visiting your account settings, you can correct and change certain personal information associated with your account.
- Right to Restrict Processing: In certain cases where we process your information, you may also have the right to restrict or limit the ways in which we use your personal information.
- Right to Deletion: In certain circumstances, you have the right to request the deletion of your personal information, except information we are required to retain by law, regulation, or to protect the safety, security, rights, and integrity of PikPacks. Please note that closing your account may not free up your email address, username, or shop name (if any) for reuse on a new account. See this Help Centre article for more information.
- Right to Object: If we process your information based on our legitimate interests as explained above, or in the public interest, you can object to this processing in certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons.
- Right to Withdraw Consent: Where we rely on consent, you can choose to withdraw your consent to our processing of your information using, for example, an email unsubscribe link or your account privacy preferences. If you have consented to share your precise device location details with us, you can revoke that consent through the settings on your mobile device. This is without prejudice to your right to generally permanently close your account and delete your personal information. Please be aware that withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.
- Right to File a Complaint: If you are a resident in the EEA, Switzerland or the UK, you have the right to lodge a complaint about our practices with respect to your personal information with the supervisory authority of your country or state.
- Right to File a Complaint: If you are a resident in the EEA, Switzerland or the UK, you have the right to lodge a complaint about our practices with respect to your personal information with the supervisory authority of your country or state.
- In the UK, the relevant data protection authority is the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, +44 (0303) 123 1113, casework@ico.org.uk.
- In Ireland, the relevant data protection authority is the Data Protection Commission, 21 Fitzwilliam Square South, Dublin 2, D02 RD28, +353 017650100 / + 353 1800437737, email: info@dataprotection.ie or by using this online form.
Please see the United States Regional Privacy Policy for information about privacy rights provided under certain US state laws.
How to Exercise Your Rights and Choices. If you would like to manage, change, limit, or delete your personal information, you can do so via your PikPacks account settings. Alternatively, you can exercise any of the rights above, subject to applicable law, through the contact options set out in Section 11. Once you contact us to exercise any of your rights, we will confirm receipt of your request. Limiting use of, or deleting, your personal information may impact features and uses that rely on that information. Communication Choices. You can opt out of receiving marketing emails by using the unsubscribe link in our marketing emails or through your account settings. Certain communications from PikPacks are service-related or legally required and you will continue to receive them even if you opt out of marketing emails.
8. Your Responsibilities
If you are a Seller on our Services or use PikPacks API, you may receive certain personal information and will have legal obligations in respect of this information. Your privacy responsibilities, including when you act as an independent data controller (someone who decides what personal data to collect and the purpose you use the data for) are laid out in the PikPacks Seller Policy and the PikPacks API Terms of Use.
9. Privacy Policy Changes
We may amend or update this policy from time to time. If we believe that the changes are material, we’ll let you know by posting the changes through the Services and sending you an email or message about the changes. We encourage you to check back regularly and review any updates.
10. Additional Disclosures for United States Residents
In certain US states, including California, Virginia, Colorado, Utah, and Connecticut, you may be entitled to additional rights or disclosures. Please see our United States Regional Privacy Policy, where you can learn more about how we use your information and any additional privacy rights you may have.
11. How to Contact Us
If you have any questions:
- Contact PikPacks Support team via our Help Centre.
- Chat Support (available on our Site)
- Send an email to PikPacks Data Protection Officer at dpo@PikPacks.com.
- Write to us at one of the following addresses:
In North America or South America: PikPacks Support Team – Privacy Policy 117 Adams Street Brooklyn, NY 11201, USA
Outside of North America or South America: PikPacks Support Team – Privacy Policy 5th Floor, One Le Pole Square, Ship Street Great, Dublin 8, Ireland.
Click here to download a PDF version of this policy.